Front Desk Receptionist
San Diego, CA
Part Time
Mid Level
Job Title: Front Desk Receptionist
Status: Part-Time
Pay: $24.00/hour
Reports to: Site Operations & Marketing Communications Director; Administrative Department
JOB SUMMARY
The Front Desk Receptionist serves as the first point of contact for families, visitors, and community members. This role is responsible for managing administrative and operational needs, including front desk communications, mail sorting, in-kind donations, and administrative tasks that support daily office operations.
ESSENTIAL DUTIES AND RESPONSIBILITIES
To perform this job successfully, an individual must perform each essential duty satisfactorily. The requirements below represent the required knowledge, skill, and/or ability. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
The following duties and responsibilities are considered essential but do not represent all job functions that may be required to be performed by this position. Other comparable duties and responsibilities may be assigned as needed. Evening and weekend work may be required.
FRONT DESK & CUSTOMER SERVICE
EDUCATION/YEARS OF EXPERIENCE
KNOWLEDGE, SKILLS, AND ABILITIES
Tools and Equipment Used
Standard office equipment and machines include a telephone, a personal computer, a multifunction copier, and a 10-key calculator.
LICENSES/CERTIFICATIONS
Must have reliable transportation, a valid California driver’s license, and a satisfactory driving record, including proof of personal vehicle insurance coverage and insurability under the organization’s insurance carrier standards.
PHYSICAL, MENTAL & ENVIRONMENTAL REQUIREMENTS
The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to:
Status: Part-Time
Pay: $24.00/hour
Reports to: Site Operations & Marketing Communications Director; Administrative Department
JOB SUMMARY
The Front Desk Receptionist serves as the first point of contact for families, visitors, and community members. This role is responsible for managing administrative and operational needs, including front desk communications, mail sorting, in-kind donations, and administrative tasks that support daily office operations.
ESSENTIAL DUTIES AND RESPONSIBILITIES
To perform this job successfully, an individual must perform each essential duty satisfactorily. The requirements below represent the required knowledge, skill, and/or ability. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
The following duties and responsibilities are considered essential but do not represent all job functions that may be required to be performed by this position. Other comparable duties and responsibilities may be assigned as needed. Evening and weekend work may be required.
FRONT DESK & CUSTOMER SERVICE
- Greet families, visitors, and guests in person with a professional and friendly demeanor
- Serve as a reliable source of information for families who walk in or call the office
- Direct inquiries to the appropriate staff or departments as needed
- Maintain and send birthday and anniversary announcements via email and Kudoboard
- Ensure announcements are accurate, timely, and consistent with organizational standards
- Receive and sort all incoming mail
- Manage incoming donations, including logging, securing, and forwarding them according to organizational procedures
- Communicate donation information to relevant staff when necessary
- Answer and route incoming phone calls in a courteous and efficient manner
- Monitor and respond to emails sent to [email protected], ensuring timely follow-up or proper routing
- Check and manage voicemail messages daily, forwarding or responding as appropriate
- Maintain all common areas
- Support general office operations and assist administrative staff as needed
EDUCATION/YEARS OF EXPERIENCE
- Minimum: High school diploma and one years’ experience in administrative duties or working in a similar or related capacity for a nonprofit organization.
- Preferred:
- A.A. degree from an accredited university or college and five or more years of experience in a position requiring similar skill sets. Experience in military service programs and management is highly desirable.
- Bilingual skills
KNOWLEDGE, SKILLS, AND ABILITIES
- General knowledge of nonprofit organizational practices.
- A professional demeanor with an aptitude for analytical thinking and problem-solving.
- Responsible, well organized, and demonstrate initiative.
- Strong proficiency in Windows, Excel, Microsoft Word, Publisher, Social Media, contact management programs, etc.
- Must be accurate and detail-oriented, possess strong organizational and time management skills, and can juggle multiple priorities in a complex and fast-paced environment.
- Ability to work under pressure with tight deadlines.
- Ability to work independently and collaboratively.
- Must have excellent customer service skills.
- Excellent verbal, written, interpersonal, and organizational skills.
- Proven track record of success.
Tools and Equipment Used
Standard office equipment and machines include a telephone, a personal computer, a multifunction copier, and a 10-key calculator.
LICENSES/CERTIFICATIONS
Must have reliable transportation, a valid California driver’s license, and a satisfactory driving record, including proof of personal vehicle insurance coverage and insurability under the organization’s insurance carrier standards.
PHYSICAL, MENTAL & ENVIRONMENTAL REQUIREMENTS
The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to:
- Work in an office setting with travel to other locations in San Diego County.
- Sit, stand, walk, bend, kneel, and uses hands, arms, and legs for dexterity, balance, and frequently climbing stairs. Must be able to sit for prolonged periods of time.
- Occasionally lifts, carries, and balances objects weighing up to 30 pounds.
- Pulls and pushes objects such as file drawers and supplies.
- Prioritizes and multi-tasks work and projects requiring good memory, concentration, and analytical thinking.
- Occasionally is required to perform the safe operation of machinery and recognize and abate safety hazards within the workplace.
- Must be able to hear, see (including peripheral vision and distinction of colors), read, and communicate verbally and in writing frequently with a wide range of people from divergent socio-economic and cultural backgrounds and origins.
Military spouses, veterans and military affiliated job seekers encouraged to apply.
Armed Services YMCA is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. ASYMCA is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics. ASYMCA encourages applicants of all ages.
Armed Services YMCA acknowledges the minimal use of artificial intelligence (AI) technology in our initial recruitment stages. All AI use is coupled with human review and is designed to assist our team in building efficiencies and excelling at focusing on timeliness and communication in our hiring process. Our hiring teams thoroughly evaluate skills and qualifications and make all final hiring decisions.
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