Member Services Representative

Job description

**Candidate must to be available to work all shifts and every other weekend**

**Punctuality, reliability, and a pleasant personality is a MUST**

**$1000 Sign-On Bonus Available**

SUMMARY

Under the direction of the Member Services Director, Representatives must greet and welcome all members and visitors of the Armed Services YMCA in a highly professional manner; sell memberships; register members for programs; answer phones and develop relationships that will ensure member retention and satisfaction; respond to members questions and concerns; complete a variety of transactions to maintain member database records; must uphold and promote the ASYMCA’s mission by demonstrating the core values of caring, honesty and respect.

Main Responsibilities

· Implement all business policies and procedures; monitor check-ins and control access.

· Greet all members; do what’s needed to make the customers’ experience pleasant.

· Process membership sales and registration and troubleshoot member issues.

· Accurately input member information as needed into the computer; process all fees and payments; follow cash handling procedures; complete daily end-of-shift reports.

· Assist in developing and continuously improving membership office procedures.

Duties and Responsibilities

· As a member of the customer service staff operating the front desk, ensuring the highest quality standards to meet the needs of the community is a must.

· Take responsibility at the beginning of the shift to check for daily updates, verify cash, and make sure materials are stocked with work area neat and orderly.

· Maintain privacy requirements by not sharing personal data of member, including phone numbers and addresses.

· Answer phones in a polite and professional manner; ensure calls are routed to the appropriate departments and messages are accurate and given to the intended staff.

· Possess a strong understanding of all programs, activities and services; ability to provide members accurate, detailed and timely information regarding schedules, costs, programs, and overall facility information.

· Participate in all member retention programs, strategies, promotional efforts; work as a team handling all assigned tasks.

· Handle emergencies as they arise, complete incident reports as required; open and close facility according to established procedures.

· Additional duties and/or tasks assigned by the Member Services Director

Mandatory Certifications

State Criminal History Records Check

Physical Demands

While performing the duties of this position, an employee is frequently required to sit; occasionally required to walk, climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

This job operates in a fast-paced, customer-based environment where teamwork and community appreciation is the cornerstone of our front desk operations.

Travel

Travel time is not required for this position

Education and Experience

High School Diploma or GED (Required)

18 hours of college credits (preferred)

Possess a good understanding of customer service, problem solving, communication skills and demonstrate initiative, enthusiasm, passion, good judgement, and reliability.

Minimum of 2 years of customer service, cash handling, data base entry, and customer engagement experience required.

Possess a commitment to achieving goals

Possess and demonstrate excellent telephone etiquette

Other Duties

Please note: this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Type: Full-Time Hourly

Salary:

• $12.00 - $15.00 per hour based on experience and education

Benefits:

• 403(b)
• Employee discount
• $1000 Sign-On Bonus (must meet all the experience requirements)

Schedule:

• Availability for all shifts to be scheduled.
• Rotating Weekends

Ability to commute/relocate:

• Harker Heights, TX 76548: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required) and 18 hours of college credits preferred.

Experience:

• Customer Service: 2-3 years (Required)
• Data Entry: 2-3 years (Required)
• Cash Handling: 2-3 years (Required)

Work Location:

• One location

Job Type: Full-time Hourly

Salary: From $12.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift
• Evening shift
• Morning shift
• Rotating shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Work setting:

• In-person

Education:

• High school or equivalent (Required)

Experience:

• Cash handling: 2 years (Required)
• Data entry: 2 years (Required)
• Customer engagement: 2 years (Required)
• Customer Service: 2 years (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Rotating weekends

Work Location: In person

Armed Services YMCA is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. ASYMCA is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics. ASYMCA encourages applicants of all ages.