Manager, Military Family Services
The Manager of Military Family Services reports directly to the Senior VP of Military Family Services and will work collaboratively and cross-functionally with other HQ Departments and Branch leadership and staff. This position will be instrumental in providing operational, logistical and administrative support to help achieve organizational and departmental goals and measures of success for the following primary services and functions:
- Operational project management of specific “Core Services,” as defined as, Operation Ride Home holiday travel assistance, Operation Holiday Joy, and temporary emergency financial assistance.
- Operational project management of Affiliate Partnerships with local YMCA Associations to deliver ASYMCA programs and services to military families throughout the YMCA network.
Essential Job Functions:
Core ServicesIn direct collaboration with the Senior VP, this position will provide operational and logistical support for the following Core Services. Essential duties include:
- Operational planning and implementation of responsible Core Services, including creating and maintaining Standard Operating Procedures, logic models, training, employee communications, and other resources.
- Managing day-to-day operations for Operation Ride Home holiday travel assistance service, including tracking and maintaining the financial reporting, budget development, and local activations.
- Managing day-to-day operations for Operation Holiday Joy and temporary financial assistance services, including expanding partnerships, tracking activations, maintaining financials, and providing reports.
- Key partner in monthly, quarterly, and annual reporting of Core Services engagement numbers, and identifying stories and testimonials to demonstrate impact.
The position will support the Senior VP with implementing a growth plan to expand the reach and results of the Affiliate network, identifying areas of opportunity, and building strong relationships with Affiliate partners. Essential duties include:
- Working with existing Affiliate Partners to launch the annual program, reviewing funding requests, providing recommendations on approvals, and communicating updates.
- Establishing new relationships with potential partners to grow and expand the program to new locations.
- Executing MOAs, Statements of Work, and reporting requirements, managing compliance of Standard Operating Procedures (SOP), and facilitating payment requests.
- Collecting stories, survey responses, impact statements, testimonials, photos, and other assets to create reports and demonstrate impact.
Qualifications:
Education and Experience:
- College degree or 4+ years combined college, technical training, and/or military service required AND 5+ years’ employment experience in project management, program delivery, and/or operations required OR equivalent combination of education and experience.
- Nonprofit or Military/Veteran Service Organization experience is highly desirable. Military spouses and veterans are encouraged to apply.
- Proficiency in using computers, the Internet, email, Microsoft Office (Word, Excel, PowerPoint), and basic office equipment required.
- Excellent written and verbal communication and presentation skills required. Detail-orientation and commitment to accuracy are required.
- This position requires the incumbent to take initiative, accountability, and demonstrate sound judgment, providing recommendations and making decisions.
- Ability to foster collaboration, care about the success of others and the team as a whole, and build trusted relationships with internal and external stakeholders required.
- Employment is dependent upon passing a background check and adhering to ASYMCA’s organizational policies and procedures.
Physical Requirements/Working Conditions:
- Able to perform sedentary work, including working at a workstation and performing repetitive keyboarding activities.
- Able to operate general office equipment. Visual and hearing acuity are necessary to operate equipment, use telecommunication, read fine print, and utilize a computer monitor throughout the course of a normal workday.
- Able to lift and carry up to 30 pounds. Moderate physical effort is required for event management, including setting up and tearing down displays, manning booths, and providing clean-up support.
- Able to travel independently 10% of the time to branch or affiliate locations in the 50 United States and the District of Columbia.
- Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Military spouses, veterans and military affiliated job seekers encouraged to apply.
Armed Services YMCA is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. ASYMCA is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics. ASYMCA encourages applicants of all ages.
Armed Services YMCA acknowledges the minimal use of artificial intelligence (AI) technology in our initial recruitment stages. All AI use is coupled with human review and is designed to assist our team in building efficiencies and excelling at focusing on timeliness and communication in our hiring process. Our hiring teams thoroughly evaluate skills and qualifications and make all final hiring decisions.